Shipping policy
Shipping policy
Shipping areas
We only ship to mainland Spain and the Balearic Islands. For now we do not ship to the Canary Islands, Ceuta, Melilla or other countries. Orders with a delivery address outside these areas cannot be completed.
Costs
- Standard shipping: €3.95.
- Free shipping on orders from €39.
Prices include VAT. You will not have to pay anything extra on delivery. If a carrier asks you for any additional amount, do not pay it and email us: we will sort it out.
Origin and delivery times
From our warehouse/suppliers in Asia: 7–18 working days; the exact time is shown on each product.
If an order includes products from different warehouses, they will arrive in separate parcels. During peak periods (Black Friday, Christmas) or due to transport or customs issues, delivery times may be longer; if so, we will let you know. In any case, we will deliver your order within a maximum of 30 calendar days from purchase. If that is not possible, you may cancel the order and we will refund the full amount.
Delivery details
Please check that your address and phone number are correct: the carrier needs them to deliver your order. If the parcel cannot be delivered because of an incorrect or incomplete address, repeated absence, or because it is not collected from the pickup point in time, the order will return to the warehouse. If you want us to resend it, the new shipment will cost the amount shown above. If you prefer a refund, the rules for refused or uncollected orders in our Returns policy will apply.
Tracking
When your order leaves the warehouse you will receive an email with the tracking number.
Issues
If your parcel arrives damaged, check it on receipt and, if possible, note it with the carrier. Email us at info@silverpawshop.com as soon as you can with photos of the parcel and product and your order number. If tracking shows the order as delivered but you have not received it, let us know within 7 days so we can open an investigation with the carrier. This does not limit your legal rights. Until you receive the order, the risk of loss or damage in transit is ours.